FAQ

📦 What are your shipping times?

Orders are produced on demand and usually ship within 2–5 business days. Delivery time depends on your location:

Europe: 5–10 business days

US/Canada: 7–12 business days

Rest of world: 10–15 business days

 

 

💸 Do you accept returns or exchanges?

Yes! We offer 30-day returns on all items. If you’re not satisfied, contact us at stelprintcy@gmail.com and we’ll make it right.

 

 

🌍 Are your products eco-friendly?

Yes. Every product is made on demand, which reduces overproduction and waste. Many items (like our eco tote bags) directly replace single-use products.

 

 

🔒 Is checkout safe on StelPrint?

100%. Payments are processed securely through Shopify’s system with full SSL encryption.

 

 

🎁 Do you offer bulk or custom orders?

At this time, StelPrint focuses on single orders, but if you’d like to discuss bulk or special requests, email us and we’ll do our best to help.