FAQ

Frequently Asked Questions

Q: When will I receive my order?

A: All products are made on demand. Production usually takes 2–5 business days, and shipping typically takes 5–10 business days, depending on your location.

 

Q: Do you ship internationally?

A: Yes! We ship worldwide 🌍. Shipping costs are calculated at checkout and vary depending on your country.

 

Q: Can I return or exchange an item?

A: Absolutely. We accept returns within 30 days of delivery, as long as the item is unused and in original condition. For exchanges or refunds, please contact us at support@stelprintstore.com.

 

Q: Where are your products made?

A: Every product is printed on demand with trusted production partners. This means less waste, no overstock, and more sustainable shopping.

 

Q: Are your eco products really sustainable?

A: Yes ✅. For example, our eco cotton tote bag replaces over 127 single-use plastic bags. We focus on items that combine style with positive impact.

 

Q: How do I track my order?

A: Once your order ships, you’ll receive a tracking link by email so you can follow your package in real time.

 

Q: Do you offer discounts?

A: Yes! First-time customers can use code LAUNCH10 for 10% off their order. Keep an eye on our social channels for special promos and drops.